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Building Permits and Inspections

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1. As a homeowner doing my own work at my home, am I required to obtain a permit?

Depending on the type of project, you maybe required to obtain a permit from the City. Please check with the Building Inspections Department for any requirements regarding the building, electrical and plumbing codes and/or any ordinances adopted by the City.

2. Who can perform work at my residence?

A licensed contractor who is registered with the City.

3. Who is responsible for pulling the permit?

The person or contractor who will be performing the work usually pulls the permit. Ultimately, however, the owner is responsible for ensuring that all necessary permits have been secured.

4. Why should my contractor pull the permit instead of me, the homeowner?

When a contractor is doing the work, they must pull the permit because they are doing the work and will be responsible for making sure the work meets code requirements. Always ask to see the permit before work is started.

5. How long will it take to get my residential permit application approved?

If all the required information is included at the time of submittal, in most cases it will take no more than 10 working days. You will be notified by phone when it has been reviewed and approved. For information on permit plan review for pools, spas, irrigation systems, fences or other residential projects, please contact Building Inspections at (972) 899-5093.

6. Can I do electrical work on my house?

Yes, but a permit may be required and it must be installed and comply with Highland Village's adopted electrical code.

7. How long is my permit good for after being issued?

Most permits expire 180 days from the date of issuance of the date of your last inspection.

8. When is a permit required for heating or air conditioning work?

A permit is required for removal or replacement of a unit. When a permit is required, the contractor must be registered with the City and must obtain the permit before performing any work. All work must comply with the City's adopted codes. For more information, please contact Building Inspections at (972) 899-5093.

9. Can I install my own irrigation system?

Yes, but you must get a permit and list a licensed backflow tester who is registered with the City to test the double check assembly. For a list of Certified Backflow Testers who are currently registered with the City, please contact our office at (972) 899-5093. All other work can be done by the homeowner with proof of a homestead exemption.

10. Is a permit required for an accessory building (storage shed)?

All accessory buildings require a permit.

11. What kind of fence can I build?

Most all wood and metal fences are acceptable. Chain link and woven fences, however, are prohibited. Please note that all fences require permits.

12. Can I put a fence in my front yard?

Only split rail and similar fences are allowed in front yards, and require approval from the City.

13. When installing a retaining wall on my property, is a permit required?

A permit is required when the wall is over two feet high including the footing depth. For more information on retaining wall permit requirements contact Building Inspections (972) 899-5093.

14. Do I need a fence permit to rebuild or replace a gate?

Typically you will not need a permit to replace a gate unless you are replacing the posts. You will want to make sure that your fence and gate were originally permitted to insure that the location, height and materials met fence code requirements. Please note that there are special requirements for fence gates if your fence is a barrier to a swimming pool.

15. Is a permit required for foundation repair?

Yes. The foundation company doing the work must be registered with the City and apply for a permit. They must submit an original engineering design. Make sure you see the permit before the work is started.

16. Do I need a permit to build a deck?

A permit is required for any deck over 30 inches above grade, as well as for any type of roof structure, including open arbors, per the City's adopted building code.

17. My Home Owner's Association (HOA) is telling me that I cannot build my project. Is this true?

While your project may be approved by the City, you should check your deed restrictions and HOA requirements before applying for a permit. Deed restrictions and HOA requirements may supersede City requirements. The City does not enforce HOA restrictions and/or requirements.

18. I have a home business, can I advertise with signs in Highland Village?

There are no provisions in the sign ordinance which would allow for this type of advertising.

19. Is it true that replacing a water heater in my house requires a permit?

Yes, as a water heater not installed properly could be a hazard. State law requires that the City perform an inspection of water heater replacements. If hiring a contractor to replace your water heater (gas or electric), the plumber must be registered with the City, obtain a permit before the work is performed (unless it is an emergency replacement being done while the permit office is closed) and make sure an approved final inspection from the City is obtained. If the permit cannot be obtained before the work is performed due to the permit office being closed, a permit must be obtained on the next business day. If a homeowner is to perform the work, they must bring proof of their homestead exemption when they apply for their permit. The work must comply with the current plumbing codes and ordinances.

20. The plumber told me that my water heater now requires a drain pan. Is that true?

If the water heater is adjacent to an outside wall, then a drain pan and a 3/4" drain is needed. The drain must terminate to the outside. This applies to all water heaters, gas or electric.

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City Development Process

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1. What is the general development process for new construction or a zoning change in the City?

Applications for an amendment or change to the use and/or development regulations set forth in the Comprehensive Zoning Ordinance with respect to a specific property is made to the City. The Planning and Zoning Commission holds at least one public hearing on each proposed amendment to the comprehensive zoning ordinance text or zoning district map. Notice of the date, time and place of the public hearing is published in the official newspaper of the city before the 15th day before the date of the hearing. The item is also placed on an agenda for a Planning and Zoning meeting. Written notice of the public hearing is also sent to each owner, as indicated by the most recent approved municipal tax roll, of real property within 200 feet of the property on which a zoning map amendment is proposed before the 10th day before the hearing date. The notice may be served by its deposit in the municipality, properly addressed with postage paid, in the United States mail. Written notification to individual property owners is not required for an amendment to the text of the zoning ordinance which does not change zoning district boundaries.
After the public hearing, the Planning and Zoning Commission shall forward to the City Council its recommendation on the requested amendment to the text of the comprehensive zoning ordinance and/or the zoning district map. Recommendations shall be: (1) to approve the amendment as request, (2) to approve the requested amendment with modifications recommended by the Planning and Zoning Commission, or (3) to deny the requested amendment.
Applications recommended for approval by the Planning and Zoning Commission are automatically forwarded to the City Council. The item is placed on an agenda for a City Council meeting and another public hearing is conducted. Notice of the date, time and place of the public hearing is published in the official newspaper of the city and the item is placed on an agenda.
A favorable vote of three-fourths of all the members of the entire City Council shall be required to approve any change in zoning when:
(1) Written protests are received and filed with the City by the owners of at least 20 percent of either:
(a) The area of the lots or land covered by the proposed change; or
(b) The area of the lots or land immediately adjoining the area covered by the proposed change and extending 200 feet from that area
(2) The Planning and Zoning Commission recommends denial of the requested change.

2. How are residents notified of City Council, Board and Commission meetings?

Written notice of the date, time, place and subject of each meeting held by a governmental body shall be given before the meeting. Per the Local Government Code, notice of the meeting must be posted for 72 hours prior to the meeting in a place where the public has 24 hour a day access. In addition, agendas are required to be posted on a physical bulletin board or electronic bulletin board at a place convenient to the public at city hall. Meeting agendas are posted on the bulletin board located in the rotunda of the municipal complex.

A governmental body that has an internet website is required to post notice of a meeting on the internet website concurrently with the physical posting of the hard copy of the agenda displayed on the bulletin board. The actual agenda must be posted online in municipalities of 48,000 or more. Although Highland Village is less than 48,000, our agendas are posted on the City’s website 72 hours prior to a meeting taking place.

3. How are residents notified of public hearings?

The City Charter requires Council to declare an official newspaper for the City as prescribed by law. Per state law, the governing body shall publish in the municipality’s official newspaper ordinances, public hearing notices, or other matters required by law or ordinance to be published. In designating an official newspaper, the Texas Government Code specifies certain criteria must be met. The newspaper must: •Devote not less than 25% of its total column lineage to general interest items; •Be published at least once each week; •Be entered as 2nd class postal matter in the county where published; and •Have been published regularly and continuously for at least 12 months before the governmental entity or representative publishes notice. The Denton Record-Chronicle is a publication that meets the above requirements, and per Resolution 2007-1967, was designated as the official newspaper for the City of Highland Village.

Additionally, citizens can sign up to receive email notifications when public hearing notices are posted to the City website. Those interested in receiving notice of public meetings along with the agenda for the meeting should select the Public Meeting list.

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Dog Park

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1. Who operates Unity Park Dog Park?

The Highland Village Parks and Recreation Department

2. What are the rules for the dog park?

Visit the rules page.

Dog Park Rules

3. Can dogs or people get hurt at a dog park?

Yes. Dogs do not always behave in ways we understand. This is why everyone should act responsibly with their dog and respect the rights of other people and dogs. Familiarizing yourself with the dog park rules and following the rules is a good first step towards providing a save dog park experience.

4. Can I keep my dog on a leash?

Please unleash your dog in the entry area BEFORE you enter either the small dog or general dog sections. Mixing leashed and unleashed dogs commonly causes problems. Leashed dogs often feel threatened by the free dogs and will display provocative body language and defensive behavior. If you are uncomfortable about letting your dog off-leash, PLEASE DO NOT visit the park.

5. How can I avoid a dog fight?

Learn the 4P Warning Signs:
Posture: A dog’s body language can communicate fear, hostility or submission. Learn to respond to your own dog’s body language and others. Growling and the showing of teeth, for instance are signs to be aware of.
Packing: More than two or three dogs behaving as if they’re in a pack can lead to trouble. Break it up before it starts by leading your dog to a neutral area at least 30 feet away.
Possession: Whether it’s you or a ball, most dogs will protect what is theirs. Remain aware.
Provoking: If your dog is continuously annoying another dog (s) it’s time to leave the park.

6. What can I do if a dog fight occurs?

Keep calm and never reach your hands into the middle of a dog fight. You may get bit by your own dog.
Distract the dogs and divert their attention. A blast of water from a water bottle, a loud whistle, or the clapping of your hands may work.
If your dog is not in the fight, make sure he or she does not join in. Control your dog and move him/her to a neutral area.
Maintain a cool head. Getting upset and yelling will only add to the frenzy.
When warranted, exchange contact information with the other dog owners. If you can’t because you must attend to your dog, designate someone else to get information. Remember, owners are solely liable for injuries or damage caused by their dogs. This includes injury to another dog or person, no matter how it began, who said what or whatever.

7. Does my dog have to be current on shots such as rabies?

All dogs must have up-to-date vaccinations.

8. What should I do if I see someone break the dog park rules?

Unity Dog Park is self policing and rules are in place to ensure the safety of all visitors. Most often people are not aware of the rules. If you see someone who is not abiding by the rules (i.e. forgets to pick up poop or is eating or providing treats to their dog, etc.) politely introduce yourself, remind them or inform them of the rules, and thank them when they comply with the rule. If there is a rule violation that you think might lead to a dangerous situation or injury, please contact the Highland Village Police Department’s non-emergency line at 972-317-6551.

9. What should I do if a dog bites someone?

Dog bites are rare at dog parks, especially if all users follow the rules and respect other people and dogs. But if someone is b bitten, get the person who was bit medical attention immediately, including calling 911 if necessary; get the identity of the dog who did the biting an its owner; contact Highland Village Animal Control or Highland Village Police at (972) 317-6551 to report the bite, who got bit, and the identity of the dog who bit and the owner.

10. Can a newborn puppy come to the dog park?

No. Dogs must be at least 4 months old and have had their rabies shots to come into the dog park. This is because a puppy’s immunity must build up to fight bacteria and other stuff harmful to puppies.

11. Can I bring food and drinks into the dog park?

Water is provided at the park. Water bowls are usually located throughout the park for your use. Fountains are located outside of the dog park entries to fill water bowls. No food is allowed in the dog park area.

12. Should I bring my dog to the park when it’s really hot?

Because of the danger of heat stroke, we warn against extended use of the park during the heat of the day and any day use by long hair breeds.

13. What should I do if I suspect my dog has heat stroke?

Signs of heat stroke are intense, rapid panting, wide eyes, salivation, staggering and weakness. Advanced heat stroke victims will collapse and become unconscious. The gums will appear pale and dry. Any temperature above 106 degrees is dangerous. The longer the temperature remains at or above the more serious the situation.
If you suspect your dog has heat stroke, place him/her in a tub of cool running water or spray with a hose, being sure the cool water contacts the skin and doesn’t simply run off the coat. Thoroughly wet the belly and inside the legs. Run the cool water over the tongue and mouth. Take a rectal temperature if possible to know when to stop cooling. A safe temperature is about 103 degrees. Seek veterinary attention as soon as possible.

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Doubletree Ranch Park Splash Pad

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1. What is a splash pad and is there a charge to play in the splash pad?

A splash pad is a recreational area that typically will spray water upward from the ground, similar to a large fountain, with no standing water. This feature is aesthetically pleasing and as seen used in other communities will allow children to cool off in the hot summer days. There is no fee to use the splash pad.

2. Who designed the splash pad?

The 25,000 s.f. splash pad was designed by Schrickel, Rollins, and Associates, Inc. from Arlington, Texas and Aquatic Design Group, from Carlsbad, California. Aquatic Design Group has more than 2,500 projects and 30 years in the aquatic industry. They have been recognized at the State and National level for award winning aquatic projects. Their professionals include project managers, technicians and administrative staff that work with the customer throughout the entire process from designs through construction and completion of the facility. They have an impressive client list which include Disney, Six Flags, Marriott, North Richland Hills H2O Aquatic Park and many more.

3. How is the water kept clean?

The system has a chlorinator and a UV light sanitizer/clarifier to kill 99.99% of bacteria and viruses. The chlorinator and entire system is checked daily by Park Staff.

4. Is the splash pad supervised by lifeguard staff?

No, as with most splash pads located within park sites it is not supervises by lifeguard staff. This is typical with water features which have no standing water. Children 10 years of age and younger must be accompanied by an adult (18 years or older), and must be supervised by that adult at all times.

5. What are some of the features of the Highland Village splash pad?

The natural river themed splash pad provides three water zones for nonstop water play, which included a total of 66 water sprays and one waterfall. The river flow areas incorporate the water sprays and this area is covered with a PolySoft surfacing for safe enjoyment of the water features. Large sitting boulders are located throughout the splash pad site for use by those enjoying the splash pad area. Restrooms and picnic tables are available on site.

6. Are there rules and regulations that must be followed while using the splash pad?

Yes, the Texas Department of State Health Services requires that specific rules be followed while using public interactive water features and fountains. All rules are posted at the splash pad site and can also be found on the City’s web site for the Doubletree Ranch Park Splash Pad. It is encouraged that these rules and regulations be reviewed prior to visiting the splash pad. Splash Pad Rules

7. Can the splash pad be rented for a private event?

No, the splash pad is open and available to anyone who desires to use the water feature. However, within the concession/restroom facility, referred to as “The Barn” there are several areas which can be rented for private activities. The Party Room has heat and air conditioning and the breezeway has large fans to cool the area during summer months. Tables and chairs are provided at no additional charge for rentals. All information on rates can be found on the City’s web site under the Doubletree Ranch Park site. Pavilion and Barn Rental Information

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Finance

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1. What are the various tax rates that apply to a Highland Village resident?

View the various tax rates and other tax information on our Taxes page.

2. What is the average assessed valuation of a home in Highland Village?

For FY2022, the average assessed valuation of a home in Highland Village is $427,726.

3. What is the City’s bond rating?

The City's bond rating is AAA (Standard and Poor's).

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Fire Department

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1. How do I dispose of my fire extinguisher?

Fully discharge your extinguisher into your outside trash can and place empty extinguisher in trash can. Do not discharge the extinguisher inside your residence.

2. Does the Fire Department accept medications or syringes?

The Fire Department does not accept either; however, the Police Department has a medication disposal box in the rotunda of the Highland Village City Hall which is open 24/7. The Texas Commission on Environmental Quality provides more information on disposal of used syringes. 

3. Does the Fire Department charge to review fire suppression or fire alarm plans?

There is no charge for the Highland Village Fire Marshal to review plans.

4. Does the fire department require an inspection application or charge an inspection fee?

The Fire Department does not charge for fire inspections and does not have an application; however, the Building Inspections Department for the City of Highland Village could require a permit. Please visit their webpage on permit requirements. Permit Requirements

5. Can I have my child’s birthday party at the fire station?

Unfortunately, the Highland Village Fire Department does not have space available to hold birthday parties at the station; however, you can request the fire engine make an appearance at your child’s party by filling out our request form. For more information, visit our Station Tours page.

6. Can I have my blood pressure checked at the fire station?

Yes, the Highland Village Fire Department offers this free service to all residents. Feel free to stop by the station and, as long as the personnel are not out on an emergency call, they can assist you.

7. Is it okay to have a camp fire in my backyard or while camping?

Camp fires on residential properties are illegal; however, commercial fire pits and chimineas are acceptable. Camp fires at Pilot Knoll are acceptable under safe conditions and special considerations can be made for special events by the Fire Marshal.

8. What should I do with old oil, gas or oil/gas mixtures?

The Fire Department does not have disposal methods for these. Contact Community Waste Disposal at 972-392-9300 for more information on their HHW services.

9. I have not received my ambulance bill. How can I check on the status?

The Highland Village Fire Department uses Emergicon as a third party billing service provider. For patient billing questions you can contact their offices at 1-877-602-2060.

10. How do I find out more information on commercial fire ordinances in effect for the City of Highland Village?

The City’s Code of Ordinances is updated periodically. If an ordinance has been approved but not yet codified you can visit the city website's Code of Ordinances page. Code of Ordinances

11. My smoke alarm or carbon monoxide detector is going off but I do not see or smell anything suspicious. What should I do?

You should exit your home and then call 9-1-1 from your cell or a neighbor’s home so that our personnel can come out and inspect your home. Carbon monoxide is an invisible and odorless gas which can only be detected by special monitors. It is better safe than sorry!

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General

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1. How do I set up garbage and/or recycling services?

To set up garbage and/or recycling service, contact the Utility Billing office at (972) 899-5090.

2. How do I get a large, bulky item picked up?

Community Waste Disposal will pickup large, bulky items on your regular service day. Residents are limited to two cubic yards of bulky waste per pickup (the equivalent of one refrigerator). Place all bulky waste next to your trash receptacle by 7:00 a.m. on your designated collection day.  For larger items, contact Community Waste Disposal at (972) 392-9300.

3. What is the trash pickup schedule for holidays?

Trash pickup will run as scheduled on all holidays except Thanksgiving Day and Christmas Day. Collections on these holidays will be made up the day after the holiday. Monday collections will be on Tuesday, Tuesday on Wednesday, etc., until Friday collections are completed on Saturday.

4. What is Vacation Watch and how do I sign up?

The Highland Village Police Department will patrol your home while you are on vacation. Officers look for any signs of unusual activity or suspicious persons around your home. Vacation Watch

5. What are the tax rates that apply to Highland Village residents?

View the various tax rates and other tax information on our Taxes page.

6. Where can I find a map of the Inland Trail System?

The Inland Trail System main spine is a 9.83 mile, multi-use trail network connecting virtually all areas of Highland Village. It is designed for walking, jogging, bicycling, and meanders throughout the City, connecting neighborhoods, parks, schools, retail centers, and City offices. Comprehensive Trail System Master Plan

7. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

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Have a Question?

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1. When is the best time to fill a pool?

The City has adequate water resources to meet the needs of the City year round, however if you have the ability to schedule repair work to a pool, it is recommended that you fill your pool in the off peak time of October through April.  If you have additional questions, please contact the Public Works Dept. (Utilities) at 972-317-2989, they will happy to assist you.

2. Why are there surveyors at the entrance of Brooks Court?

Q. I'm wondering why there are surveyors at the entrance of Brooks Court in front of Pilot Knoll Park. And why have the trees have been tagged? Thank you.

A. The surveyors are working in relation to the Pilot Knoll Park projects including campground/shelter improvements, replacing the gatehouse, boat ramp improvements and cabins. The trees were marked for boundary/survey locations. If you have further questions, feel free to contact our Parks and Recreation Director Phil Lozano at plozano@highlandvillage.org or 972-317-7430. 

3. Are dog owners required by City ordinance to pick up their dog's feces if it is on public or private property?

Q. Are dog owners required by City ordinance to pick up their dog's feces if it is on public property and/or someone else's  property?

A. City ordinance 4.01.005. Public Nuisance Animals states, “It is an offense for any person to allow the person’s animal to defecate on public property or on the property of another and fail to immediately remove such waste.” The City animal care officer must witness a violation or have proof that the violation occurred in order to take action. There is also the option of filing a complaint directly with municipal court for violations you witness. Further questions, can be directed to our animal care officer, Wes Fiddes, at wfiddes@highlandvillage.org or 469-444-0915

4. Are short-term rentals permitted is residential zones?

Q. Are short term rentals permitted in residential zones as outlined on the the Highland Village map (SF-40, SF-10, SF-15, SF-12, SF-8) even though the Use Regulations specify that motels/hotels are prohibited in those areas?

A. Cities in Texas have no authority to exclude short-term rentals, (Airbnb, VRBO, etc.).  State legislation and court rulings give cities very little room to even regulate short-term rentals.  Cities can require them to register with the city and in some cases, pay hotel/motel tax, but there is no ability to exclude their use in a city.  

Even so, a short-term rental must still meet city regulations as it relates to noise, parking and other nuisances.  If you live near a short-term rental and experience any of these issues, we recommend you use the Eye on HV app (search GoRequest in your app store to download if you don't have it already), file an online police report at www.hvpd.com or call the Police Department (non-emergency number is 972-317-6551; in case of an emergency call 911).

5. What kind of turf is used at K-9 Kastle Dog Park?

Q. What kind of turf is used at K-9 Kastle Dog Park?

A. The K-9 Kastle Dog Park has Tifway 419 natural grass throughout the majority of the park. In the fall and winter months park crews over-seed with Perennial Rye Grass. We just installed K9 Grass from ForeverLawn, which is synthetic turf specifically designed for dogs, in a section next to the pavilion in the large dog area. 

6. Where can we find any guidance/restrictions on putting a shed in the backyard?

Q. We are moving to Highland Village and are considering putting a shed in the backyard for patio furniture.  Where can we find any guidance/restrictions on putting a shed in the backyard?

A. Welcome to Highland Village and thank you for contacting us. The document at this link will provide guidance on accessory building placement. Please let us know if you have any other questions. 

7. Now that the trail system in the Chapel Hill development is completed, when can we expect to have the port a potty to be picked up.

Q. Now that the trail system in the Chapel Hill development is completed, when can we expect to have the port a potty to be picked up. Several times due to the wind the port a potty has blown over. It is unsanitary and unsightly. Submitted on 3/14/2023 by Kwill

A.  The project is not complete.  There are are hand railings on order yet to be installed.  OSHA requires sanitary facilities on a jobsite. 

8. What is the reason all the trees along the pond fence on the Walmart trail were cut down?

Q. What is the reason all the trees along the pond fence on the Walmart trail were cut down? This looks horrible and depressing and has removed much needed shade. The workers from Family Tree Services told me the city hired them to removed all these trees. Why would you do the opposite of beautifying our city and trail system? Submitted 3/14/2023 by Karen Lenz

A. The City of Highland Village Drainage Division is performing maintenance of the retention pond drainage site.  The perimeter fencing was becoming compromised by the overgrown vegetation and causing a safety issue in that area due to the steep grades leading down to the existing retention pond.  A maintenance plan has been put together to keep the fence line clear of future vegetation growth.  If you have further questions or comments, please contact the Director of Public Works at 972-317-2989 to discuss.

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Human Resources

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1. How do I apply for a job?

Please visit our employment opportunities page for current openings and to apply online. Online application access is also available at the Municipal Complex on weekdays from 8:00 am to 5:00 pm. The Municipal Complex is located at:
1000 Highland Village Rd.
Highland Village, TX 75077

2. Who do I contact for questions about housing, rent, utility assistance, food stamps, or other health and human services inquiries?

2-1-1 is a free, easy-to-remember phone number connecting callers with health and human services in their community. When you dial 2-1-1, you will talk to a trained resource specialist who has access to comprehensive database listings of nearly all health and human services that exist in Texas.

3. How long will you keep my application on file?

Your application will be kept on file for 12 months for the vacancy for which you have applied.

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Municipal Court

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1. How do I contest charges filed against me?

Request a court date to see the judge. This may be done in person or request a court date in writing (via mail):
Municipal Court
1000 Highland Village Rd.
Highland Village, TX 75077

2. I want to file charges on someone. How do I do that?

You will need to make a report with the Police Department and fill out a citizen complaint at the court at:
1000 Highland Village Rd.
Highland Village, TX 75077

The prosecutor will review your complaint. If the prosecutor accepts the case, it will be filed and the defendant notified. You will be required to appear and testify in court if the case goes to trial.

3. What if I just ignore this citation and do not take care of it?

If you fail to contact the court and take care of your citation, an additional charge of Failure to Appear may be filed and a warrant for your arrest may be issued. This will be mean extra fines and fees that you will have to pay, as well as possible arrest.

4. How do I keep a traffic violation off my record?

You may take defensive driving to keep it off you record. You must request defensive driving by the due date of your ticket and meet all the requirements.

5. How do I file a small claims case?

Municipal Court does not have jurisdiction over civil cases. You need to file these in the Justice of the Peace office in your precinct. For Highland Village, this would be Judge Becky Kerbow in Lewisville.

6. Can I pay my fine at the counter (City Hall) and not see the judge?

You may pay most fines at the counter without seeing the judge unless you are a juvenile (all juveniles must go before the judge). All minor alcohol related charges must appear before the judge.

7. Can I pay by personal check or credit card?

This court does not accept personal checks. Fines must be paid by cash, money order or cashier’s check, or credit card (MasterCard or Visa). You may now pay some tickets online. Please contact the Court if you are not able to pay online - your case may be one that is exempt from paying online.

8. When is the court open?

Except for holidays and scheduled events, the court is open Monday through Friday from 8:00 am to 5:00 pm. The court is open during the lunch hours.

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Municipal Court - Teen Court

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1. How can I sign up for Teen Court?

Defendant enters a plea in the open court and must be deemed eligible by the judge to participate in Teen Court.

The teen meets with the Teen Court coordinator, which takes approximately 10 minutes after the judge grants permission. A court date will be set and rules and regulations of the court are explained. An agency is also selected for which the defendant will do the required community service.

2. How do I obtain an attorney?

Both a teenage defense attorney and a teenage prosecutor are appointed to each case heard in the Teen Court.

3. What are the dress and behavior rules for Teen Court?

The courtroom is a formal and very serious place commanding respect from all who participate in the proceedings. All participants are required to dress accordingly.

• Females must be in appropriate-length and -neckline dresses, slacks, or skirts and blouses
  
• Males must be in slacks and shirts with collars
  
• No tobacco product, alcohol, obscene or profane language is allowed and horseplay prohibited
  
• Eating, drinking, or the use of gum is prohibited in the courtroom
  
• No weapons are allowed

The Teen Court may refuse to hear cases or refuse jury duty from those who do not follow these guidelines.

4. How much will Teen Court cost me?

Each defendant is assessed a non-refundable administrative fee, plus the court cost for each citation. Fees must be paid at the time of enrollment. The Municipal Court fee is $20 (cash) per violation. Teen Court fees are as follows:

• Class 1: $10
  
• Class 2: $10
  
• Class 3: $10
  
• Class 4: $15

5. Can I volunteer for Teen Court?

Staff consists of volunteers, ages 10-18, who serves as attorneys, bailiffs, court clerks,and jurors. Assistance is always welcome from adults in the many aspects of the court.

Volunteer applications are available from the Teen Cour Office or during any Teen Court session.

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Parks and Recreation

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1. Are Bounce Houses allowed at City Parks?

The City of Highland Parks & Recreation Department allows bounce houses in City parks. A copy of the bounce house company's liability insurance is required and naming the City as additional insured on the person’s or entity’s general liability insurance to be sent to the Parks and Recreation office. They must include details of the party on the fax cover sheet to (972) 899-5130. Please include the name of the party (contact info), location, date and times of the event. Vehicles are not allowed to drive on our parks. The bounce house and other equipment must be transported to the preferred location by a dolly or some means other than a motorized vehicle.

2. I want to host a Walk/Run, what do I have to do?

You will need to complete a Special Event Application. The special event application will need to be submitted 60 days prior to the event.

3. Does hosting a block party require an application?

Special event means a temporary event or gathering including a block party using either private or public property which involves one or more of the following activities:
1. Closing a public street
2. Blocking or restricting access to public property and streets
An application for a residential block party will require a deposit of $50 and a block party application. The application needs to be turned in 21 days prior to the block party.

4. What is the Special Event Deposit for, and is it refundable?

Yes, the deposit is refundable if after your event the facility has not sustained any damage or doesn’t need additional cleaning on the part of the parks department. If there are problems after your rental the maintenance expenses and man hours will be subtracted from your damage deposit ($30 per man hour). If damage expenses exceed the amount of your deposit the remaining expenses will be invoiced to the event coordinator. Common problems that are found and can be avoided include: trash on the ground, broken sprinkler heads, punctured sprinkler lines, grass damage, and broken electrical outlets.

5. What is the rain-out line phone number for athletic leagues?

Contact the City of Highland Village Parks and Recreation at (972) 317-7430. We try our best to make the call on questionable days by 3:00 p.m.

6. How old do you have to be to play Adult Recreational Leagues?

The minimum age for Adult leagues is 16.

7. What recreational leagues do you offer?

The City of Highland Village offers adult softball, kickball, basketball, and sand volleyball. The city offers youth flag football and basketball.

8. Do you offer youth baseball?

No, please contact Highland Village Baseball and Softball Association

9. Do you offer youth soccer?

No, please contact Greater Lewisville Area Soccer Association

10. Where is The Robert & Lee DuVall Center located?

The Robert & Lee DuVall Center is located at 948B Highland Village Road, Highland Village, TX 75077.

11. What are The Robert & Lee DuVall Center operating hours?

The Robert & Lee DuVall Center is open Monday-Friday from 8:00 a.m.-5:00 p.m.

12. How do I report park damage or vandalism?

During the business hours of 8:00 a.m.-5:00 p.m. the Parks and Recreation Department may be contacted at 972-317-7430. After 5:00 p.m. Police dispatch may be contacted at 972-317-6651.

13. How do I register for community education classes/recreation programs/special events/leagues?

You can register at The Robert & Lee DuVall Center or online.

14. How do I reserve an athletic field/park pavilion/campsite?

You can make a reservation at The Robert & Lee DuVall Center or online

15. How do I register for a trip/event with the Senior All-Stars?

You can register at The Robert & Lee DuVall Center or online.

16. Does The Robert & Lee DuVall Center have rooms and/or is the entire facility available for rental?

Yes. The Robert & Lee DuVall Center has several different sized rooms available for rental. For more information on rates and room sizes please click here.

17. How do I find a list of the current classes the Parks and Recreation Department is offering?

You will find a complete listing of classes in Your Guide to Fun!

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Planning & Zoning

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1. How do I rezone property?

a. Submit rezoning application to Community Development. The application must include a description of the property to be rezoned (drawing, survey, metes and bounds), the applicable fee, and zoning request (what the property is currently zoned as and what change is being requested). b. Staff will review the request and publish the appropriate public hearing notices for Planning and Zoning (P&Z) and City Council. c. Ten days prior to the zoning change being sent to P&Z, letter will be sent out to every property owner within 200' of the subject property. d. The zoning change request is considered first by the Planning and Zoning Commission with a public hearing and a recommendation made to City Council to grant the request, deny the request or grant the request with modifications. If the P&Z feels they do not have enough information to consider the request, they can postpone the item to allow for additional information to be furnished. The City Council cannot take action on the item until they receive a recommendation from P&Z. e. The Council must then hold a public hearing prior to consideration of the item. If the recommendation from the P&Z Commission was to approve, approval of the item requires a majority of Council voting in favor. If the recommendation from the P&Z Commission was to not approve, the item would require a super-majority vote of Council to approve (6 votes). With approval of two reads of the amending ordinance, the zoning change is in effect.

2. What is a site plan?

A site plan is required when developing a non-residential use. The site plan is a drawing(s) consisting of all the details to be located on the site, such as, existing zoning, location of building(s) and size of structures(s), traffic circulation (both vehicular and pedestrian and fire lanes), parking, ingress/egress, landscape plan, placement of utilities, screening (if required), drainage, and signage. Color elevations of the building and signage are required at submittal along with a sample of materials to be used on the sign and structure.

3. What is the approval process for a site plan?

a. The site plan and the applicable fee is submitted to the Community Development Department to begin the review process.

b. Staff reviews the site plan and provides comments back to the developer for revisions.

c. Once the site plan details are in compliance with City ordinances and agreed upon by staff and the developer, staff will take the site plan to Planning and Zoning for consideration.

d. The Commission may recommend approval as submitted; suggest modifications, or denial prior to forwarding the site plan to Council for consideration.

e. Once a recommendation is reached by P&Z, the site plan is sent to Council for final approval. The Council may suggest modifications as well.

4. What is the definition of a home occupation?

The City's Zoning Ordinance defines a home occupation as "any occupation or activity carried on principally by the inhabitants of a dwelling which is clearly incidental and secondary to the use of the dwelling for dwelling purposes, which does not change the character thereof, which is conducted entirely within the main building; provided that no trading in merchandise or selling of goods or services is carried out on a regular basis and in connection with which there is no display or merchandise and no mechanical equipment is used, except such as is customary for purely domestic or household purposes and does not create obnoxious noise or other conditions such as odor, increased traffic, smoke or electrical interference."

5. Do I need a permit to have a home occupation?

There is no permit required to have a home occupation. However, if the occupation chosen is not conducive to a residential area and the City receives complaints as a result of the business being run from the home, the City may contact the home owner with questions regarding the type of business being conducted. Examples of uses that are not considered home occupations include: beauty or barber shop, tea room or restaurant, rest home or clinic, child care center, bed and breakfast facility, or cabinet, metal or auto repair shop or a home business requiring multiple deliveries creating a public safety issue.

6. How can I obtain a copy of a City street map?

A digital copy of the City's street map is available on the City's GIS webpage. The City can print out maps at a cost of $9/ sq. foot. Call the City at (972) 899-5091 ext. 115 to order a street map.

7. How do I find out how property is zoned and the allowed uses?

Contact Community Development (972-899-5093) or come by the Municipal Complex (1000 Highland Village Rd.) to inquire about zoning and allowable uses. If you know the current zoning, the allowable uses are listed in the City's Zoning Ordinance, Section 29, Use Charts. The zoning map will also show the zoning.

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Preguntas Frecuentes a las Elecciones del reglamento de la Ciudad

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1. ¿Que es el reglamento de la Ciudad?

La Constitución de Texas permite municipalidades con más de 5,000 en población tener un Reglamento de la Ciudad. Como una municipalidad autónoma, Highland Village puede tener ordenanzas locales que regulen una gama extensa de materias, siempre y cuando esas ordenanzas no entren en conflicto con las leyes del estado o federales. Los votantes de Highland Village adoptaron un Reglamento de la Ciudad en 1986. El reglamento es el marco para un gobierno local muy parecido a como la Constitución forma la base de nuestro estado o gobierno nacional.

2. ¿Por qué cambiar el reglamento de la Ciudad?

Se le permite a una municipalidad enviar una propuesta de enmienda al reglamento a sus votantes calificados para su aprobación en una elección no más que una vez cada dos años. La última elección que considero enmiendas al Reglamento de la Ciudad se llevó a cabo el mayo 9, 2009.

Las leyes del estado y federales son a veces corregidas de una manera que crea conflictos con el idioma en el reglamento de la ciudad. También, a medida que la ciudad crece y las políticas y prácticas de los años pasados necesitan ser cambiados para reflejar los tiempos modernos, el lenguaje del reglamento de la ciudad puede que necesite ser actualizado para permitir esas nuevas políticas y prácticas a ser implementadas. En junio 2016, el Consejo de la Ciudad mandó a que el gerente de la ciudad revisara el Reglamento de la Ciudad con el fin de determinar si dichos conflictos existían o si había la necesidad de actualizar las cláusulas que reflejaran las practicas actuales. Luego de recibir y considerar las recomendaciones del personal, el Consejo de la Ciudad determinó que era necesario realizar una elección especial, incluyendo las enmiendas para los votantes en las elecciones de mayo de 2017.

3. ¿Cuándo y dónde puedo votar?

Las elecciones anticipadas se llevarán a cabo el 24 de abril hasta el 29 de abril y el 1 de mayo y el 2 de mayo. El Día de la Elección es el 6 de mayo de 2017. Los residentes pueden votar en cualquier center de votación del Condado de Denton en elecciones anticipadas. El Día de la Elección, los residentes deben votar en el Complejo Municipal de Highland Village.

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Public Works

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1. How do I report an emergency water break or wastewater backup?

City ordinance only permits authorized agents to turn residents' water on or off at the water meter. Please contact us at (972) 317-2989 or (972) 317-6551 (after business hours) to request an emergency water turn-off or to report a water meter leak, water main break, fire hydrant leak, or clogged or overflowing wastewater main.

2. How do I fill out an in-person work order request?

Please visit us at 948A Highland Village Road in Highland Village to fill out an in-person work order request.

3. How do I set up water, sewer, and garbage services?

You may activate water, sewer, and garbage services in Highland Village online through 2TurnItOn or by downloading an Application for Water Service Form. After filling out the form, you may:

• Send it to us in an email
• Fax it to (972) 317-0237
• Deliver it in person to:
  1000 Highland Village Rd.
  Highland Village, TX 75077

Please be aware that a $50 deposit is required to set up service (except for customers who are 65 years of age or older). For applications that are submitted via email or faxed in, the $50 deposit fee will be added to the customer's first bill. The deposit will be refunded to customers on their final bill or when the customer turns 65.

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Public Works - Garbage & Recycling

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1. How do I set up garbage and/or recycling services?

For more information about how to activate your garbage and/or recycling services, please contact the City’s Utility Billing office at (972) 899-5090

2. How do I get a large, bulky item picked up?

Community Waste Disposal will pickup large, bulky items on your regular service day. Residents are limited to two cubic yards of bulky waste per pickup (the equivalent of one refrigerator). Place all bulky waste next to your trash receptacle by 7:00 a.m. on your designated collection day.  For larger items, contact Community Waste Disposal at (972) 392-9300. 

3. How do I report an issue with my trash and/or recycling service?

To report an issue with your trash and/or recycling service, during business hours (M-F, 8-5) call Community Waste Disposal at 972-392-9300. After hours, please complete the easy complaint form so we can track and more effectively provide resolution.

Missed Pickup Form

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Public Works - Impact Fees

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1. Why are impact fees necessary?

New residential, commercial, or industrial development can increase water consumption and wastewater volume significantly. The increased demand may require the creation of greater storage capacity, additional pumping capability, or expanded treatment facilities.

2. Are impact fees “new fees”?

No. Highland Village has collected impact fees for many years. Senate Bill 336, passed by the Texas Legislature in 1987, authorized cities to use impact fees as a source of funding. The bill specifies what expenditures are qualified to receive impact fee funding and sets forth a formula for calculating the maximum allowable rate.

In 2001, the Highland Village City Council adopted Ordinance No. 01-862, updating the authorization to assess impact fees in the City’s water and wastewater service area and establishing guidelines to ensure the fees are collected and disbursed fairly and within the law.

3. Why did the City of Highland Village Council decide to collect impact fees?

Before these fees were authorized, the costs associated with expanding Highland Village’s department facilities were borne by all of the customers. Now, through the use of impact fees, the developers who create the additional demand are paying a larger share of the cost of meeting that demand. This has helped reduce rate increases that all customers must pay and helps ensure that those who place additional demand on the water and wastewater system help pay the costs required to meet that demand.

4. Do only Highland Village residents pay impact fees?

No. Impact fees are charged to all customers who connect to Highland Village’s water or wastewater system within the water or wastewater service area as defined by Highland Village’s Certificate of Convenience and Necessity (CCN) (a permit issued by the commission which authorizes and obligates a retail public utility to furnish, make available, render, or extend continuous and adequate retail water or wastewater utility service to a specified geographic area). This includes all residences and businesses located within Highland Village’s City limits.

5. Must I pay impact fees for irrigation meters?

Irrigation meters must pay the water impact fee, but the wastewater impact fee does not apply.

6. Are there impact fee charges on fire lines?

No, impact fees are not charged on fire lines.

7. How can I give my input before a change is adopted in the impact fees?

State law requires that a public meeting be held before the City Council adopts any change in the impact fees. The City Council has the authority to adopt any fee rate that does not exceed the maximum allowable rate determined by the Impact Fee Update. The Highland Village City Council adopted a rate lower than the maximum allowable rate.

8. What is the difference between an impact fee and a tap fee?

An impact fee is charged to new development to offset new or increased demands on existing water and wastewater systems. Impact fees are used to fund expansion on the water and wastewater systems. A tap fee is a service fee that is charged for connecting the public water or wastewater main to the private plumbing.

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Public Works - Water Services

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1. What is meant by the term water hardness?

Hardness is a property of water derived mainly from the presence of calcium and magnesium, although other natural minerals may also contribute hardness to water. In water, these minerals exhibit lathering properties and react with soap to form undesirable precipitates such as the slimy bathtub ring, and also combine with minerals in water heaters to form efficiency robbing scale on tank walls and in pipes.

2. Why does the taste and odor of water in Highland Village sometimes change?

Highland Village, like many other water suppliers, occasionally experiences taste and odor changes. In the summer and early fall, microscopic organisms, such as algae in area lakes, occasionally give water an earthy taste and odor. The odor may be more noticeable in hot water from your pipes. Temperature change, excessive rainfall, and flooding can also alter the taste of the water.

You may also detect a difference in taste after returning home from an extended trip. This is caused when the water is stored in the house plumbing for a long time. After running the tap for a few minutes, the taste should return to normal. These changes do not affect the safety of the water.

3. Why does the water sometimes look brown or yellow?

Often your water is discolored because of main breaks and repairs. The color comes from iron or mineral deposits inside the pipe that become dislodged during the repairs. If discolored water appears frequently, is usually the first water drawn in the morning, or occurs only in one section of the house, the home plumbing probably causes it. If it is caused by work on water mains, wait until the work is completed and then run the faucet until the water is clear.

4. Why does my water appear cloudy or milky at times?

Cloudy water is often caused by dissolved oxygen being released from the water. Cold water can hold more oxygen than warm water. Water saturated with oxygen will release the oxygen as it warms. This release makes the water appear milky or cloudy, but it does not affect the safety of the water. The cloudiness usually will disappear in about 30 seconds.

5. How much fluoride is in my water?

Fluoride occurs naturally in our water within the guidelines recommended by the U.S. Environmental Protection Agency, the Texas Commission on Environmental Quality and the American Dental Association.

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Utility Rate Increase

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1. Why has maintenance costs increased?

Numerous unfunded mandates have occurred over the last 10 years:
• Backflow program
• Valve maintenance program
• Sanitary sewer overflow (SSOI) program or I&I programs.
• No lead mandate – This increased the cost of repairs significantly (cost of fittings).
• Chemical analysis mandates – UCMR2, UCMR3, UCMR4
• Creation of the NTGCD (North Texas groundwater Conservation District)
• Nitrification Action plan – additional sampling.
Other factors:
• Inflow and Infiltration (I&I) Flooding in City last few years resulted in significantly increased sewage treatment cost from the UTRWD, due to storm-water entering the sewer system. (The sewer system is a closed system, but infiltration via manhole covers, uncovered sewer clean-outs, etc. allows storm-water to penetrate, especially with flooding). Associated capital project to locate and correct inflows into system added to this cost.
• Automated Meter Read program (AMR) projects in 2012 and 2014.
• Water meter cost increases from approx. $50/each to approx. $200/each for a ¾” water meter
• Operators license fee increases

2. Have maintenance costs increased only in the past year, or over the past ten years when rates were unchanged?

Cost increases identified above were incurred over the past ten years. There have been on-going efforts to absorb costs as long as possible with existing rate structure and reserve capability.

3. What conditions existed that made it possible to keep rates unchanged for ten years?

Primary factors:
- Change of rate structure in 2007 to provide for a Wholesale Pass-Through charge provided an avenue for sufficient ongoing revenues to match related expenditures for roughly ½ of the operational costs.
- Rates for the City portion were determined with intent to provide sufficient revenues for a four to five year window. Previous rate structure, with a graduated rate schedule for higher usage, provided a substantial portion of revenue in summer months. In dry years, increased revenues increased reserves – these used to sustain City during years with increased rainfall and corresponding lower revenues. Reserves were increased in dry years of 2011 and 2012, however it is now apparent there is a sustained change of ongoing reduced usage patterns.

4. Are financial records available for public review showing projected maintenance costs, loss of revenue from decreased demand, and projected increase in revenue to be used to offset maintenance costs?

Yes, financial reports as well as budgets are all available on the City website. Detailed information specific to rate change considerations are also available on the website. Finance page-with budget & financial report links

5. Citizens and leaders generally try to avoid large increases in taxes, costs and fees. What changes did the City not anticipate in order to avoid this large and unexpected increase?

The previous rate structure, with larger emphasis on higher levels of usage for revenues, provided for a higher degree of volatility. Over a period of time, the higher revenue years generally provided sufficient reserves to offset lower revenue years. Following years of increased sales in 2011 and 2012, a lower-sales year was reasonably expected. However, as this trend continued, there was a reluctance to increase rates, with previous history providing expectation that the next year would surely revert back to previous usage patterns. There is now a realization that usage patterns have indeed changed, thus prompting the need to adjust accordingly.

6. What corrections will the City Council implement to ensure that future unexpected and large increases will not occur?

Budgets each year are constructed in context of a five-year outlook. Debt issues – with related debt service, equipment replacement, various projects are scheduled to not have an outsize effect on a particular year – with intent to maintain rates for as long as possible. This rate adjustment includes a change in the rate structure to redirect more cost to lower usage – to accomplish dual objectives of increased fairness and less reliance on higher usage and its associated revenue volatility.

7. Has any long term planning been done on projected water costs and usage for the next five years?

Each year the budget is constructed in context of a five-year financial plan. The City also takes part in the long range planning strategies of the UTRWD (Upper Trinity Regional Water District), the Region C Planning Group and the NTGCD (North Texas Groundwater Conservation District). All have, or are developing 50+ year outlook plans for water usage in the North Texas area.

8. What has the City done to be more efficient? Could cost savings come from reducing staff and expenses?

Efficiencies are pursued on a continuing basis. Staffing has not increased in ten years despite increased workload and numerous state mandates. In fact, the City has maintained staffing levels at just 85% of levels suggested for utilities our size by the leading water association (AWWA). A work-order system is utilized to coordinate workload and provide accountability. The bulk of expense with a utility distribution system is infrastructure – water / sewer lines, lift stations, water wells, pumps, equipment. Equipment is maintained rigorously and utilized as long as possible. Water and sewer lines are replaced on an ongoing basis as needed.

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Utility System

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1. Does the City of Highland Village Utility Division make a profit?

No, the Utility Division is a not-for-profit department. The Utility budget is completely funded through the rates for water and wastewater services provided to customers. Rates are based on the cost of providing the services; the department does not receive any tax revenue. The Utility Fund is an Enterprise Fund, which means the money received through utility rates are used to fund the utility department and are not dispersed, transferred or used to fund other departments within the City.

2. How many employees are in the City’s Utility Division?

The City’s Utility Division has a total of 17 employees that include three supervisory level employees, one administrative assistant, one construction inspector and 12 field operations employees. The field operations employees operate and maintain the City’s 100+ mile water pipeline distribution network, 100+ mile wastewater collections system pipeline network, ten lift stations, five potable water pump stations, two elevated storage stations, five ground water wells and all appurtenances that are associated with the operation and maintenance of the core systems 24/7/365. All field crews hold both water and wastewater licenses and maintain their licenses as required by TCEQ. The City Council and City Manager have endorsed the staffing level of the Utility Division as the number needed to effectively and efficiently manage, operate and maintain the Highland Village utility system.  The City has maintained the same number of employees in the Utility Division since 2008.

3. How does the City’s Utility Division compare to the industry standard and other cities?

The industry standard is one field operation employee per 10 miles of waterline and one per 10 miles of wastewater.  That standard applied to Highland Village means 20 field operation employees. The Utility Division has 12 field operation employees. In most City Utility operations, there are separate water and wastewater divisions. Not in Highland Village. The utility personnel are required to hold dual licenses and work and maintain both systems.

4. What are the City’s water resources?

The City’s drinking water comes from Lake Lewisville and the Trinity Aquifer.  The City subscribes to 3 million gallons of water per day through the Upper Trinity Regional Water District (UTRWD) to provide potable drinking water to the approximately 17,000+ citizens and visitors to the City of Highland Village.  This subscription provides enough water for daily domestic use throughout the year.  The City owns and operates five ground water wells to manage the summer peak water demand usage that can top 8 million gallons per day during the summer months.

5. How much water does an average residential customer use in a month?

Residential use was 140 GPCPD (gallons per capita per day) in 2016.

6. What supplies are used to maintain the City’s water and wastewater systems?

The City uses chlorine and ammonia to disinfect the groundwater pumped from the five wells.  The groundwater is blended with the surface water purchased from the UTRWD (who also treats with chlorine and ammonia).   The age of the water distribution and wastewater collections systems varies throughout the City.  We take a proactive approach to maintenance/replacement of the infrastructure; inevitably there are failures in the system that requires licensed staff to repair.  The Utility Division has a fleet of service trucks and heavy equipment that the employees utilize to operate, maintain and repair the infrastructure.  The City’s Utility Division keeps a stock of repair parts on hand so maintenance and repairs can be made quickly and efficiently to keep the system fully operational 24/7/365 with limited interruptions.  After a repair is made, the area is restored to as good or better condition.  The Utility Division keeps stock piles of materials on hand to restore the roads, sidewalks and yards.

7. Who tests our water to make sure the City is in compliance with the Safe Drinking Water Act?

The City’s Utility Division is mandated by the Texas Commission on Environmental Quality (TCEQ) to provide safe drinking water and maintain a safe sanitary sewer collections system.  City crews take water samples for proper disinfection levels daily and report the results to the TCEQ quarterly.  The Texas Water Development Board (TWDB) is mandated through the TCEQ to provide water sampling services to all potable water systems in Texas.  A TWDB employee schedules several site visits at various times throughout the year to take source water samples and distribution system water samples.  These samples are sent to a lab for testing.  There are many regulated and non-regulated contaminants that are tested for as required by the Safe Drinking Water Act.  The City Utility Division is the responsible party for payment of the water testing lab results.

8. Why is watering not allowed between 10:00 a.m. and 6:00 p.m.?

These hours are prohibited through Highland Village’s Water Conservation Ordinance because this tends to be the warmest part of the day, which increases water loss from evaporation.  It’s more efficient to water during the early morning or late evening hours when the heat is lower and the winds are not as high.

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West Nile Virus

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1. What is West Nile virus?

West Nile virus is a mosquito-borne virus that can infect humans, birds, horses and other mammals. In most humans, West Nile virus infection causes a mild or moderate, short-lived flu-like illness, or causes no symptoms at all. However in some cases, particularly among persons 50 years of age and older, it can cause serious neurological diseases such as encephalitis, meningitis, or paralysis. West Nile virus first appeared in North America in New York City in 1999. Since then, the virus has spread across the continental United States.

2. What is being done to protect residents against West Nile Virus?

The City of Highland Village relies upon surveillance, both by residents and City crews, to identify and eliminate any standing water which could serve as a breeding place for mosquitoes and larvae. Typically larvae will thrive in still, shallow water less than 15 inches deep. Bird baths, pet bowls, wading pools, tire swings or any similar receptacle with standing water can serve as a breeding place for mosquitoes. .
The City utilizes progressive methods of protection which include public education, larvacide, and adulticide.

3. Does the City ever spray for mosquitoes?

Spraying or adulticide isn’t the first line of defense against mosquitoes in Highland Village, because for a number of years now, health authorities have concurred it is a less effective means of protection against mosquito-borne illness. However, if the problem does progress and there is a need for mitigation beyond surveillance and larvacide, the City of Highland Village is prepared to move ahead with a spraying plan.

In accordance with the Centers for Disease Control’s guidelines, which specify mosquito spraying is most effective when it is targeted and strategic in nature, the City may consider spraying in an area which meets the following criteria:
• A cluster of human West Nile Virus cases and,
• Positive West Nile Virus mosquito sampling in a targeted area
• Concurrent larvacide treatment

4. Will the public be notified in advance about spraying activities?

Advance notice will be provided if a decision is made to spray. The spraying location, schedule and time will be provided to the news media and posted on the city’s website, signs will be placed in the effected neighborhoods, and a Connect CTY call will be made.

5. What health risks are posed to people and pets from pesticides for adult mosquitoes?

Effect on human health is one of the primary factors considered in regulation of pesticides. Pesticides that can be used for mosquito control have been judged by the EPA not to pose an unreasonable risk to human health. People who are concerned about exposure to a pesticide, such as those with chemical sensitivity or breathing conditions such as asthma can reduce their potential for exposure by staying indoors during the application period (typically nighttime).

For more information on pesticides and health, consult the US Environmental Protection Agency, which oversees the registration of these chemicals. The National Pesticide Information Center (NPIC) can also provide information through a toll-free number, 1-800-858-7378 or online.