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1. When is the best time to fill a pool?

The City has adequate water resources to meet the needs of the City year round, however if you have the ability to schedule repair work to a pool, it is recommended that you fill your pool in the off peak time of October through April.  If you have additional questions, please contact the Public Works Dept. (Utilities) at 972-317-2989, they will happy to assist you.

2. Why are there surveyors at the entrance of Brooks Court?

Q. I'm wondering why there are surveyors at the entrance of Brooks Court in front of Pilot Knoll Park. And why have the trees have been tagged? Thank you.

A. The surveyors are working in relation to the Pilot Knoll Park projects including campground/shelter improvements, replacing the gatehouse, boat ramp improvements and cabins. The trees were marked for boundary/survey locations. If you have further questions, feel free to contact our Parks and Recreation Director Phil Lozano at plozano@highlandvillage.org or 972-317-7430. 

3. Are dog owners required by City ordinance to pick up their dog's feces if it is on public or private property?

Q. Are dog owners required by City ordinance to pick up their dog's feces if it is on public property and/or someone else's  property?

A. City ordinance 4.01.005. Public Nuisance Animals states, “It is an offense for any person to allow the person’s animal to defecate on public property or on the property of another and fail to immediately remove such waste.” The City animal care officer must witness a violation or have proof that the violation occurred in order to take action. There is also the option of filing a complaint directly with municipal court for violations you witness. Further questions, can be directed to our animal care officer, Wes Fiddes, at wfiddes@highlandvillage.org or 469-444-0915

4. Are short-term rentals permitted is residential zones?

Q. Are short term rentals permitted in residential zones as outlined on the the Highland Village map (SF-40, SF-10, SF-15, SF-12, SF-8) even though the Use Regulations specify that motels/hotels are prohibited in those areas?

A. Cities in Texas have no authority to exclude short-term rentals, (Airbnb, VRBO, etc.).  State legislation and court rulings give cities very little room to even regulate short-term rentals.  Cities can require them to register with the city and in some cases, pay hotel/motel tax, but there is no ability to exclude their use in a city.  

Even so, a short-term rental must still meet city regulations as it relates to noise, parking and other nuisances.  If you live near a short-term rental and experience any of these issues, we recommend you use the Eye on HV app (search GoRequest in your app store to download if you don't have it already), file an online police report at www.hvpd.com or call the Police Department (non-emergency number is 972-317-6551; in case of an emergency call 911).

5. What kind of turf is used at K-9 Kastle Dog Park?

Q. What kind of turf is used at K-9 Kastle Dog Park?

A. The K-9 Kastle Dog Park has Tifway 419 natural grass throughout the majority of the park. In the fall and winter months park crews over-seed with Perennial Rye Grass. We just installed K9 Grass from ForeverLawn, which is synthetic turf specifically designed for dogs, in a section next to the pavilion in the large dog area. 

6. Where can we find any guidance/restrictions on putting a shed in the backyard?

Q. We are moving to Highland Village and are considering putting a shed in the backyard for patio furniture.  Where can we find any guidance/restrictions on putting a shed in the backyard?

A. Welcome to Highland Village and thank you for contacting us. The document at this link will provide guidance on accessory building placement. Please let us know if you have any other questions. 

7. Now that the trail system in the Chapel Hill development is completed, when can we expect to have the port a potty to be picked up.

Q. Now that the trail system in the Chapel Hill development is completed, when can we expect to have the port a potty to be picked up. Several times due to the wind the port a potty has blown over. It is unsanitary and unsightly. Submitted on 3/14/2023 by Kwill

A.  The project is not complete.  There are are hand railings on order yet to be installed.  OSHA requires sanitary facilities on a jobsite. 

8. What is the reason all the trees along the pond fence on the Walmart trail were cut down?

Q. What is the reason all the trees along the pond fence on the Walmart trail were cut down? This looks horrible and depressing and has removed much needed shade. The workers from Family Tree Services told me the city hired them to removed all these trees. Why would you do the opposite of beautifying our city and trail system? Submitted 3/14/2023 by Karen Lenz

A. The City of Highland Village Drainage Division is performing maintenance of the retention pond drainage site.  The perimeter fencing was becoming compromised by the overgrown vegetation and causing a safety issue in that area due to the steep grades leading down to the existing retention pond.  A maintenance plan has been put together to keep the fence line clear of future vegetation growth.  If you have further questions or comments, please contact the Director of Public Works at 972-317-2989 to discuss.