How do I report an emergency water break or wastewater backup?
City ordinance only permits authorized agents to turn residents' water on or off at the water meter. Please contact us at (972) 317-2989 or (972) 317-6551 (after business hours) to request an emergency water turn-off or to report a water meter leak, water main break, fire hydrant leak, or clogged or overflowing wastewater main.

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1. How do I report an emergency water break or wastewater backup?
2. How do I fill out an in-person work order request?
3. How do I set up water, sewer, and garbage services?