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Posted on: February 19, 2021

Winter Weather Update - Feb. 19

Winter Weather Update

The sun came out today, temperatures warmed above freezing, and the electric emergency has ended - there is light at the end of this frozen tunnel! Here are a few things you need to know:
Winter Averaging for Sewer Rates - With all the extra water being used either to drip faucets or if you experienced a water leak, you may be wondering how this will affect your sewer charges. We have a plan in place for just this type of situation. Highland Village uses a winter average (the lowest 3 of 4 months water usage from December to March) to determine your max monthly sewer charge. Each month, the lower of actual usage or this average is used to determine the sewer amount. Thus, excess water usage with an event such as a burst pipe or increased usage because of dripping faucets during this period will be discarded, as the highest month usage is thrown out.
Water Charges - The City of Highland Village has an ordinance to allow adjustments for documented residential water leaks. A billing adjustment is allowed for residents who provide proof of repairing a water leak. Only one month’s billing may be considered for adjustment. To qualify for this adjustment, the usage of the month affected by the leak must exceed a seasonal average by at least 50%. The seasonal average may consist of adjacent months or corresponding months of a previous year or any combination thereof, and the resident must provide proof of the leak being repaired. As provided for in the City Ordinance, the adjustment is 50% of the difference in amounts associated with the billed usage and adjusted usage.
Report Winter Weather Damages to the State - The State of Texas is conducting a statewide damage assessment as a result of the recent winter weather event. If you experienced damage at your home you are invited to complete a brief survey. The survey may result in the State of Texas and impacted counties qualifying for an Individual Assistance (IA) declaration from the Federal Emergency Management Agency (FEMA). If assistance is authorized, residents may directly receive aid from FEMA based on the level of damages and qualifications. Complete the survey here, one survey per household will be accepted. 
Garbage and Recycling Service - Trash and recycling service in Highland Village will resume on Monday, February 22 on your normal collection day. Yard waste will be picked up on Monday. Solid waste and recycling service will begin on Tuesday. CWD will pickup three additional bags that should be set next to your full cart. Trash will be picked up first and recycling may be picked up on a separate day. Please leave your carts at the curb until service is provided. Stay up to date at the CWD Service Alerts page.
Water Leaks - If you have a water leak or a frozen pipe bursts, contact the City utility department at 972-317-2989 Mon.-Fri. between 7:30 a.m. and 4:30 p.m. and after hours call the police non-emergency number at 972-317-6551.
Notifications from the City - If you have not signed up for the City’s notifications, now would be a good time to do that. Sign up at our Stay Notified link.
Please share this information with your friends and neighbors. Thank you for your patience and care during this winter weather event.

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