City Manager Michael Leavitt

City Manager's Report

Communication is very important to the City of Highland Village. Each week, I will provide you departmental updates on projects, events and accomplishments. Please stop by and take a minute to become informed on what is happening in your city.

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Dec 09

City Manager's Weekly Update

Posted on December 9, 2019 at 8:25 AM by Crystal Babcock

On Thursday, all Directors and myself attended an off-site training that focused on management styles based on each personality. Prior to the training, each Director took a personality test that revealed their individual strengths and learning styles. The training is part of our ongoing mission to promote teamwork; increase professionalism; and foster a workforce comprised of professional, highly qualified, and customer friendly employees.
Marketing & Communications
The Experience Highland Village campaign has been in place since November 14 and we have seen positive results. The Highland Village Business Association Facebook and Instagram pages have been changed to “Experience Highland Village.” BrandEra developed posts throughout November including a “boosted” (or paid post) which included a contest. The post asked for a “like, tag, and share” about Experience Highland Village for a chance to win a $50 gift card to Fresco’s Mexicana. It did very well and a winner was selected at the end of the month. Additionally, we decided to provide another follower a $50 gift card when we learned her husband has cancer and a night out free from the worry of the cost would be much appreciated. Here are the metrics for the two weeks of posting throughout November.

Facebook - 1,410 Likes, 15,657 People Reached, 1,170 Engagements
Instagram - 74 Likes, 0 comments, 949 People Reached, 74 Engagements
12.6.2019 MC - EHV Frescos Metrics
December posts are created and scheduled, focusing on the “We’re Bringing the Merry!” holiday campaign. Please be sure to follow the Experience Highland Village Facebook and Instagram pages, like, and share to your page as well. 

Laurie Mullens completed the New and Emerging City Manager program offered through NCTCOG Training and Development Institute. The program, facilitated by Lewis McLain, met one day a month from February through November with subject matter experts providing insight into trends, technology, and procedures relating to public finance. Topics included master planning, economic development, growth impact studies, compensation considerations in staffing plans, revenue projections, utility rate making, balancing budgets, auditing, capital budgeting, bond elections, and debt management. Each session concluded with a roundtable sharing of questions, concerns, and advise from the attendees. Congratulations to Laurie on graduating and further developing her skills and knowledge to benefit the City of Highland Village. 
Fire Department
The Fire Department completed its monthly Early Outdoor Warning Siren test on Wednesday. All sirens are in working order.

Assistant Chief Collier attended the quarterly Texas Commission on Fire Protection meeting in Austin this week. The committee discussed the need to review and update state guidelines for penalties and fines of code violators.

Assistant Chief Collier also attended the North Central Texas Trauma Regional Advisory Council (NCTTRAC) monthly meeting in Arlington on Wednesday.

B Shift conducted blood pressure checks at the Robert & Lee DuVall Center. 

Assistant Chief Collier completed two fire inspection and two fire plan reviews.

The Fire Department had the following Calls for Service for the week:
12.6.2019 FD - Calls
Public Works
Public Works staff met with residents to discuss sidewalk, drainage, and street issues.

Staff met with representatives from BW2 Engineering, Inc. to discuss Public Works projects.

Public Works reviewed several sets of plans for new development.

The Town of Flower Mound activated the new traffic signal located at the intersection of Highland Village Road/Browning Drive and FM 407. The contractor continues to work on the site.

Streets Division
  • Completed concrete sidewalk repairs in the 800 block of Aberdeen Drive. 
12.6.2019 Streets - Sidewalk
  • Continued asphalt street repairs on Lakeland Drive.
  • Continued concrete curb repairs on Village Tree Drive. 
  • Continued installing the dome post and cable fencing in the 300 block of Highland Lake Drive.
12.6.2019 Streets - Highland Lake
  • Delivered recycle carts to residents.
  • Replaced various signs in several locations throughout the City.
  • Patched potholes in various locations throughout the City. 
12.6.2019 Streets - Potholes
Drainage Division
  • Continued the drainage conversion in the 600 block of Ranier Court. 
12.6.2019 Drainage - Rainier
  • Repaired a headwall at the intersection of Oak Street and Highland Village Road. 
12.6.2019 Drainage - Oak Street
  • Repaired an eroded area in front of the headwall in the 100 block of Winding Creek Drive. 
12.6.2019 Drainage - Winding Creek
  • Met with a resident in the 100 block of North Clearwater to discuss installing driveway culverts and barrow ditch cleaning.
  • Received the new electronic message board.
12.6.2019 Drainage - Message Board
Utilities Division
  • Installed a new submersible pump at Lift Station 9 and replaced a pump at Lift Station 8.
  • Flushed dead end water mains as a monthly TCEQ mandated program. 
  • Repaired a sanitary sewer service in the 4000 block of Barley Drive.
12.6.2019 Utilities - Sewer Repair
  • TV inspected two sanitary sewer services and cut roots out on Highland Hills Lane and Lake Highlands Drive. 
12.6.2019 Utilities - TV Inspection
  • Flushed 5,500 linear feet of sanitary sewer mains performing 30 day sewer line maintenance.
  • Replaced a curb stop in the 400 block of Leslie Lane. 
  • Performed annual maintenance and flow testing on several fire hydrants in the City.
  • Performed customer service inspections on several commercial businesses.
  • Performed meter rereads, water turn on/turn offs, and leak checks.
  • Performed maintenance on well lots, lift stations, fire hydrants, and the water distribution and wastewater collection system.

Maintenance Division
  • Performed 11 preventive maintenance and equipment services.
  • Replaced the starter on a dump truck.
  • Replaced two batteries.
  • Repaired one tire and replaced five.
  • Replaced one wheel.
  • Completed several small engine repairs.

Code Enforcement Division
  • Opened 18 new cases and closed 14.
  • Continued to follow up on the abatement process.
  • Met with contractors to discuss abatements.
  • Continued to address non-permitted donation box sites.
12.6.2019 Code - Cases-001
12.6.2019 Code - Violations
Community Services Division
Building Permits (All)
Plans Reviewed - 9
Permits Issued - 21
Permit Applications Accepted/Submitted - 22

Business Updates
Certificates of Occupancy Applications Received
  • Miracles Joy Salon (formerly Vincent’s Salon, new ownership) - 3120 Justin Road, Ste. C
  • Cost Accounting Recruiters - 2300 Highland Village Road, Ste. 800
  • Eggspress Café - 1800 Justin Road, Ste. 1844
  • Phoenix Associates (Doctor’s Office) - 2300 Highland Village Road, Ste. 700
  • Teez Salon & Spa (previously The Knot) - 1401 Shoal Creek, Ste. 130

  • An interior remodel permit has been applied for and is currently under review for Walmart. 
  • Reviewing an interior finish-out permit for Pharmacy Specialists (where Cheers was located previously).
  • Issued an interior finish-out permit for Edward Jones, to be located in The District at 2630 Justin Road. 
  • Issued the permit for additions at Briarhill Middle School. 
Parks & Recreation
Park Staff
All Parks
Park staff continued the installation of holiday decorations throughout the City. 
12.6.2019 Parks - Wreath
12.6.2019 Parks - Lawn Ornaments
Park staff has installed an additional pet waste station along the trail connecting the Highland Oaks subdivision to Quail Cove Drive.
12.6.2019 Parks - Pet Station
Marcos Mejorado is performing irrigation inspections at various parks throughout the City.

Joey Hardin repaired clogged/leaking drinking fountains and has also resolved the plumbing issues at the Pilot Knoll Overnight Restroom with the assistance of Public Works and their flusher truck. 

Staff is performing routine seasonal maintenance throughout the park system. 

The security lighting in the southern section of Doubletree Ranch Park has been installed, the lights are located south of the pond. 

The Musco light bulbs that were non-operational at Unity Park have been replaced. All sports and security lighting is operational. 
12.6.2019 Parks - UP Lights
Staff coordinated the installation of a firewood vending machine at Pilot Knoll Park. The machine, which is available 24/7 and accepts credit cards (only), is located at the entrance.
12.6.2019 Parks - Firewood
Parks Capital Improvement Projects
Kids Kastle Replacement 
Staff continues to work with Play by Design on the rebuild of Kids Kastle. To find out more about this project and learn how you can get involved, visit
12.6.2019 Parks - KK Committee
Unity Park Plaza Project (Kids Kastle Area)
The Plaza Project will begin next week. The contractor will install a chain link fence around the entire worksite to prevent unauthorized personnel from entering the active worksite. Once the fencing is installed and the erosion control is in place, the contractor will begin to remove the tiles, pickets, plaques, and stone pavers from Kids Kastle. The tiles, pickets, plaques, and stone pavers will be available for pick up from January 25, 2020 through February 1, 2020 in the Kids Kastle parking lot. For more information, visit

Unity Park Softball Field 
Staff continues to work with the contractor to finalize this project. The contractor is currently working on the punch list and has a few minor portions to complete. The new softball field will be ready for the upcoming spring season! 

On Wednesday, staff also performed an irrigation walk through of the field.
12.6.2019 Parks - Irrigation
Unity Park Switchgear 
Staff has selected a contractor for the Switchgear project, and are working to finalize the agreement. This project is scheduled to begin this month. 

Unity Park Pond Dredging
The pond dredging has begun at Unity Park. The parking lot between the ponds and Briarhill Boulevard has been closed for staging. We anticipate this project to take four months, weather pending.
12.6.2019 Parks - Dredging
Copperas Branch Park Master Plan
Staff continues to coordinate with la terra studio.

Doubletree Ranch Park Hyper Sail Surfacing 
Staff has selected a contractor and finalized the agreement. Installation of the synthetic turf surfacing to go beneath the 40’ x 40’ hyper sail, as well as the 24’ x 24’ chess and checkers board, will begin on Monday. This projected is anticipated to be complete in three weeks, weather pending. 

Sunset Point Park
The contractor has poured 100% of the concrete for this project, pressure washed all of the concrete, and will begin the process of establishing turf. The striping and signage is scheduled to be installed in January. 

Victoria Park Sidewalk Improvements
BW2 Engineers, Inc. has delivered updated plans for staff to review. This project is scheduled to be awarded in the summer of 2020 in conjunction with the Highland Village Road and FM 2499 sidewalk projects.

Senior All-Stars
Monday: Assorted Card Games - Dealer’s Choice, Spades in the Library
Tuesday: Assorted Card Games - Dealer’s Choice, Dominoes, 42 
Thursday: Assorted Card Games - Dealer’s Choice, Bridge, Rummikub

On Wednesday, 12 Senior All-Stars went to the Texas Motor Speedway: Gift of Lights. Before making their way to Texas Motor Speedway, the All-Stars enjoyed dinner in Downtown Roanoke at Chop Shop Live. After dinner, they drove the two mile Gift of Lights path with over 500 spectacular light displays. At the end, the All-Stars stopped at Santa’s Village to see Christmas trees, life-size Christmas decorations, and a NASCAR display. 
12.6.2019 Parks - GOL1
12.6.2019 Parks - GOL2
Meals on Wheels provided a delicious lunch on Thursday from Chicken Express for 51 Senior All-Stars. The lunch consisted of fried chicken, fried catfish, mashed potatoes, green beans, and ice cream sandwiches for dessert!

Special Events
Holiday Lights Contest - Parade of Lights
The City of Highland Village is excited to announce the 2019 Parade of Lights Holiday Lighting Contest! Highland Village residents are encouraged to decorate their homes and prizes will be awarded in each category:
  • Spirit of the Holiday’s Award
  • Most Creative Display
  • Best Theme
  • Most Outstanding Lights
  • Best Decorated Street

An impartial panel of judges will determine the winners. Award winners for each category will receive a yard sign indicating which category they won. In addition, all entries and award winners will be recognized in the local paper and on City websites. Judging will take place on Wednesday, December 11 from 6:00 p.m. to 9:00 p.m.

Christmas at the Ranch
Join us at Doubletree Ranch Park on Saturday, December 14 for our 2nd Annual Christmas at the Ranch! We will have activities for the whole family to enjoy including Christmas Carolers, Santa’s Workshop, an ice skating rink, toboggan tunnel, plus a special visit from Santa and his reindeer!

Throughout the Christmas season, Doubletree Ranch Park will be turned into a winter wonderland featuring Christmas lights and festive lawn ornaments. Be sure to come by to enjoy all of the magic of the season!

Father & Daughter Valentine’s Dance
Mark your calendars now for the annual Father & Daughter Valentine’s Dance on Friday, January 31, 2020, from 6:30 p.m. to 9:00 p.m. at the Hilton Garden Inn in Lewisville. Enjoy a spectacular night complete with dinner, dancing, and door prizes! Tickets go on sale Friday, December 27, 2019, for Highland Village residents ($30 per person). They will go on sale Friday, January 3, 2020, for non-Highland Village residents ($35 per person).
12.6.2019 Parks - Dance1
12.6.2019 Parks - Dance2
Community Education Classes
Private Yoga Classes are offered by certified Yoga Instructor, Rachel Swan, at the Robert & Lee DuVall Center. To schedule your private class, please contact Rachel Swan at (214) 641-4236 or

Drop in Yoga classes are available at the Doubletree Ranch Park Barn in Room 102. Come relax at New Beginnings Yoga before the hustle and bustle of the day. For more information, please contact Karen Fenton at (214) 695-3702 or

Fit4Mom is held on Tuesdays from 9:30 a.m. - 10:30 a.m. at Unity Park and on Mondays and Wednesdays from 9:30 a.m. - 10:30 a.m. at Doubletree Ranch Park.

Camp Gladiator is held at Unity Park on Monday, Tuesday, and Thursday at 8:30 a.m.; at Doubletree Ranch Park on Monday, Wednesday, and Friday at 7:45 a.m.; as well as on Monday and Wednesday at 5:00 p.m., 6:15 p.m., and 7:30 p.m. at Doubletree Ranch Park.
12.6.2019 Parks - CG
Tai Chi Gung is held Mondays from 12:00 p.m. - 1:00 p.m., Wednesdays from 10:30 a.m. - 11:30 a.m., and Thursdays from 10:30 a.m. - 11:30 a.m. at the Robert & Lee DuVall Center free of charge.

Outdoor Recreational Pickleball open court is available at Unity Park. Pickleball nets and balls are located on-site for set up. All ages are welcome to play free of charge and residency is not required. Don’t forget to bring your paddle!

Indoor Recreational Pickleball open court is available weekly on Monday, Tuesday, and Thursday from 1:00 p.m. - 4:00 p.m. at the Robert & Lee DuVall Center. All ages are welcome to play free of charge and residency is not required.
Human Resources
City employees attended our annual holiday luncheon sponsored by the Highland Village Lions Club on Wednesday. At the luncheon, 26 service awards were presented to employees who have worked at the City for 5, 10, 15, 20, 25, or 30 years. 

Our staff is committed to providing excellent service to our citizens and living by the values and mission that has been set forth. Please join us in congratulating these City of Highland Village employees with anniversaries in December. Thank you for your dedication to our community!
Kristen Andrews Police Officer 1 Year of Service
Mark Bowden Bus Driver 6 Years of Service
John Bradley Police Officer 5 Years of Service
Andrew Chong Public Safety Systems Administrator 2 Years of Service
Andra Foreman Recreation Manager 11 Years of Service
Zachary Forschen Police Officer 1 Year of Service
Vincent Jones Firefighter Driver/Paramedic 17 Years of Service
Beverly King Park Manager 13 Years of Service
Laurie Mullens Director of Marketing & Communications 18 Years of Service
Javier Noriega Police Officer 1 Year of Service
Karl Schlichter Police Commander 18 Years of Service
Phyllis Walden Crossing Guard 15 Years of Service