City Manager Michael Leavitt

City Manager's Report

Communication is very important to the City of Highland Village. Each week, I will provide you departmental updates on projects, events and accomplishments. Please stop by and take a minute to become informed on what is happening in your city.

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Jul 15

City Manager's Weekly Update

Posted on July 15, 2019 at 8:59 AM by Crystal Babcock

Business Updates
Certificates of Occupancy Issued
  • Environmental Management Group is located at 2300 Highland Village Road, Suite 3202.
  • Texan Allergy and Sinus Center located at 3170 Justin Road, Suite 403 was issued their Certificate of Occupancy. 
  • Nail 2 Tails, LLC is a dog grooming business located at 2230 Justin Road, Suite 200.

Certificates of Occupancy Under Review
  • Room 5280 is a new Escape Room that will be located at 1992 Justin Road. 
  • Chicken Express on Justin Road has applied for a new Certificate of Occupancy due to a change in ownership.
  • Kolache Donuts Bakery located at 2930 Justin Road, Suite 400 has also applied for a new Certificate of Occupancy due to a chance in ownership and name. 

Under Construction
  • Pop Dod is working on the old Jack in the Box building at 2200 Justin Road. 
  • Planet Fitness was issued their demo permit to start demolition. They will be located next to Painted Tree Marketplace. 
  • Olive Branch Tea Room is under construction inside Painted Tree Marketplace.
  • Premier Pigments will be located in the old Tutor Time Building on Justin Road.
Marketing & Communications
Crystal Babcock and Andrew Boyd have been conducting interviews and filming the three finalists for the Nonprofit of the Year award to be given at the Unity luncheon on July 23. The Highland Village Business Association partners with the Flower Mound and Lewisville Area Chambers of Commerce for this luncheon which provides an opportunity for the community to learn about the nonprofit organizations in the area and where they can plug in to serve. The nonprofits submit applications to be considered for Nonprofit of the Year with the finalists and winner selected by the presidents of the local Rotary clubs. We help tell their story by creating a video to show at the luncheon and provide the video to the organization to use as they choose to inform people of their services. 

The TXFallenPD Tribute Event Committee met on Tuesday to continue planning the October 19 event. We have created a newsletter to send to those interested in sponsoring, participating, or donating to the event. The most recent newsletter featured the video calling for sponsors. 

Residents are often asking or commenting about upcoming construction, projects, or development on social media for their friends and followers to provide information. Sometimes the correct information is given and sometimes it isn’t. We have posted to our social media accounts and Nextdoor for residents to ask the City if they have questions about things happening within the City. Since posting that this week we have had several residents ask us questions. It is our goal to respond to these quickly - even after hours and on the weekends. We want residents to have the correct answers to their questions.
7.12.2019 MC -Ask Us
We have initiated the Summer Fun in HV photo contest on We’re asking residents to show us what they are doing for fun in Highland Village this summer. Snuffer’s in Highland Village is sponsoring the contest by providing a $100 gift card to the winner! The contest runs through Labor Day. Please feel free to share the contest info with your friends and post pictures of you and your family enjoying all that Highland Village has to offer!

Laurie Mullens attended The Shops at Highland Village tenant meeting on Thursday and shared information about the Highland Village Business Association.

Fire Department
A Shift was requested to assist the Flower Mound Fire Department after lightning stuck a home during the storms on Wednesday evening. Engine 481 and Engine 502 did an interior inspection, finding minimal damage and no injuries. Our Fire Department was then cleared from the scene and asked to fill in at Flower Mound’s Station 1. 

Thursday morning, B Shift responded to a structure fire at The District on Justin Road in Highland Village. When they arrived on scene, they found fire and smoke on an apartment balcony. They began a search of the apartment and evacuated the resident. A crew from Flower Mound opened the void space below the balcony to access the fire. Crews were then able to bring the fire under control quickly. 
7.12.2019 FD - District1
7.12.2019 FD - District2
Assistant Chief Collier attended the monthly Fire Prevention Association of North Texas (FPANT) meeting on Wednesday. They discussed what to look for when inspecting new construction. 

B Shift conducted blood pressure checks at the Robert & Lee DuVall Center. 

Assistant Chief Collier completed five fire inspections and one plan review this week.

The Fire Department had the following Calls for Service:
7.12.2019 FD - Calls
Police Department
The following additional duty assignments have been approved by Chief Reim, pending completion of the required specialty training:
  • Firearms Proficiency Officer/Instructor - Corporal Travis Flowers, Officer Brandon Watson, Officer Michael Nelson (pending ECA certification)
  • Defensive Tactics/Intermediate Weapons Instructor - Corporal Robert Fever, Officer Eric Luster, Officer Michael Lazard (pending ECA certification)

During the coming months, Lieutenant Doyle will be scheduling the training required for formal appointments. Congratulations to the officers!

Corporal Robert Fever’s family stopped by on July 4th to bring the officers on duty some relief from the heat in the form of Sonic drinks!
7.12.2019 PD - Sonic
Corporal Harney worked last week to help prepare Tiff’s Treats for their grand opening at The Shops at Highland Village on July 6! People started lining up early for a chance to win free cookies.
7.12.2019 PD - Tiffs1
7.12.2019 PD - Tiffs2
Corporal Harney conducted Civilian Response to Active Shooter Events (CRASE) training at The Shops at Highland Village tenant meeting. The CRASE course was designed and built on the Avoid, Deny, and Defend (ADD) strategy developed by ALERRT in 2004. It provides strategies, guidance, and a proven plan for surviving an active shooter event.

The Summer Backyard Games at The Shops at Highland Village kicked off last Friday in the Central Park area. The Summer Backyard Games will be held from 6:00 p.m. to 9:00 p.m. on Friday’s through, and including, August 9. There will be a variety of fun, outdoor games including bocce ball, corn hole, horseshoes, ladder toss, ring toss, and parachute games. If you’re looking to really challenge yourself, be sure to try the oversized Connect Four, wooden stacking blocks, and checkers! Fuel your game with smores handed out by the Highland Village Police Department, courtesy of Repeat Realty. As part of the Summer Backyard Games, The Shops at Highland Village is collecting non-perishable food items for CISNT. CISNT is helping to stock local school pantries to ensure kids have easy food options at home. Be sure to bring a non-perishable food item to help support their efforts!
7.12.2019 PD - Summer Games
Corporal Harney attended School Resource Officer Supervisor training. This is one of three classes offered specifically for School Resource Officers by TCOLE.

Assistant Chief Stewart and Communications Supervisor Brenda Grove met with the Fire Department to discuss an automated dispatch proposal. 

We have had such a demand for our E-Watch signs that one of our patrol officers stepped up and started making some more! 
7.12.2019 PD - Sign
Chief Reim attended the Texas Police Chief Leadership Series in San Antonio. The series is designed to assist top police administrators in developing their leadership skills and in recognizing those factors that impact the effectiveness of law enforcement agencies. The program is taught by nationally recognized experts in each area of the curriculum to provide the highest caliber of instruction available. The topics focus on legal, legislative, and professional updates as well as discussions on current issues of importance to law enforcement agencies. LEMIT is the only training provider, and the Texas Police Chief Leadership Series is the only course to fulfil the TCOLE training requirements for Police Chiefs.
Public Works
Public Works staff met with residents to discuss sidewalk, drainage, and street issues.

Staff met with representatives from BW2 Engineering, Inc. to discuss Public Works projects.

The management staff continued one-on-one meetings with employees to set up Lattice.

Public Works held a pre-construction meeting for both the Robert & Lee DuVall Center roof replacements project and the City Hall rotunda water leak repairs. Duro-Last will mobilize as soon as possible to start work at the Robert & Lee DuVall Center, while 308 Construction is anticipated to mobilize in three to five weeks to begin work at City Hall.

Streets Division
  • The intersection at South Clearwater Drive and North Clearwater Drive was reopened this week to thru traffic due to the lake water receding. 
  • Completed a concrete sidewalk installation in the 2400 block of Briarhill Boulevard.
7.12.2019 Streets - Briarhill
  • Replaced a street sign at Willow Creek Estates and Medina Drive due to wind damage caused by the storm on Wednesday afternoon.
  • Continued concrete sidewalk repairs at Copperas Branch Court.
7.12.2019 Streets - Copperas Branch Court
  • Continued asphalt street repairs on Longfellow Drive.
  • Delivered recycle carts to residents.
  • Patched potholes in various locations throughout the City.
  • Removed fallen trees and debris from the rights-of-way in various locations throughout the City.

Drainage Division
  • Collected mosquito traps at various locations in the City for testing as part of the West Nile Virus program. 
  • Put down new sod after grading the barrow ditch in the 100 block of Lakeland Drive. 
7.12.2019 Drainage - Lakeland
  • Redefined the barrow ditch and installed new sod in the 2300 block of Briarhill Boulevard.
7.12.2019 Drainage - Briarhill
  • Met with the resident in the 100 block of Addison Drive regarding erosion along their fence line.
  • Met with residents in the 3400 block of Cantebury Lane regarding standing water in their back yard.

Utilities Division 
  • Repaired a blown seal on the FM 407 well pump.
  • Unstopped a sanitary sewer service in the 500 block of Sellmeyer Lane and TV inspected the line to find the issue.
  • Assisted Xylem Flygt performing annual lift station pump maintenance on all 20 submersible pumps.  Four pumps were transferred to the shop for needed repairs.
  • Replaced pump packing in both Pump 1 and Pump 2 at the Southwood II water plant site.
  • Sandblasted and painted several fire hydrants according to AWWA color code.
  • Repaired the guide rails for Pump 2 at Lift Station 5.
  • Hydro-excavated to repair a water service leak under the street in the 2200 block of Tartan Trail. 
7.12.2019 Utilities - Leak
  • Relocated a water meter out of a driveway extension at Highland Village Road and Horseshoe Drive. 
7.12.2019 Utilities - Meter Relocate
  • Performed annual meter route inspections to ensure meter boxes and endpoints are installed per City specifications.
  • Performed customer service inspections (CSI) on several commercial businesses.
  • Performed meter rereads, water turn on/turn offs, and leak checks.
  • Performed maintenance on well lots, lift stations, fire hydrants, and the water distribution and wastewater collection system.

Maintenance Division
  • Performed 14 preventive maintenance and equipment services.
7.12.2019 Maint - Service
  • Replaced seven tires and repaired two.
  • Completed three state inspections and seven registrations.
  • Recharged two truck A/C units.
  • Replaced a fan clutch.

Code Enforcement Division 
  • Responded to citizen complaints.
  • Opened 13 new cases. 
  • Closed 23 code cases.
  • Pulled over 40 bandit signs.
7.12.2019 Code - ActiveClosed
7.12.2019 Code - Cases
Community Services Division
Building Permits (All)
Plans Reviewed - 30
Permits Issued - 27
Permit Applications Accepted/Submitted - 30
Parks & Recreation
The youth basketball league games will take place at Briarhill Middle School on Saturday.

Senior All-Stars
Monday: Assorted Card Games - Dealer’s Choice, Spades in the Library
Tuesday: Assorted Card Games - Dealer’s Choice, Dominoes, 42 
Thursday: Assorted Card Games - Dealer’s Choice, Bridge, Rummikub

On Wednesday, seven Senior All-Stars went to Eagle Gun Range in Lewisville where they received a safety demonstration before getting one-on-one instruction. They ate lunch at Tierney’s Café & Tavern on the way back.
7.12.2019 Parks - Eagle1
7.12.2019 Parks - Eagle2
On Thursday, 38 Senior All-Stars enjoyed lunch from Meals on Wheels consisting of spaghetti and meat sauce, salad, garlic bread, and chocolate cake for dessert. Some of the All-Stars stayed for Bingo after lunch.
7.12.2019 Parks - Bingo
Kids Kamp
Kids Kamp is offered Monday through Friday from 8:00 a.m. to 6:00 p.m. through August 2. Each week features organized games, activities, arts and crafts, and field trips! 

The fifth week of Kids Kamp was Adventure Time Week! We had 65 Kampers participate in field trips to Nickelmania, Jumpstreet Plano, Glow Zone, and swimming at the CORE in Coppell.
7.12.2019 Parks - KK1
7.12.2019 Parks - KK2
The Run Club at Kids Kamp had four participants this week. Collectively, participants ran a total of 15.25 miles, which is roughly the distance to Terminal E at the DFW Airport!

Community Education Classes
The American Red Cross Babysitting & CPR class took place this week. Four participants learned skills to be a responsible babysitter and to properly care for children and infants. This class will be offered again the week of August 5.
7.12.2019 Parks - Babysitting
Private Yoga Classes are offered by certified Yoga Instructor, Rachel Swan, at the Robert & Lee DuVall Center. To schedule your private class, please contact Rachel Swan at (214) 641-4236 or

Fit4Mom is held on Tuesdays from 9:30 a.m. - 10:30 a.m. at Unity Park and on Mondays and Wednesdays from 9:30 a.m. - 10:30 a.m. at Doubletree Ranch Park. 

Camp Gladiator is held at Unity Park on Monday, Tuesday, and Thursday at 8:30 a.m.; at Doubletree Ranch Park on Monday, Wednesday, and Friday at 7:45 a.m.; as well as on Monday and Wednesday at 5:00 p.m., 6:15 p.m., and 7:30 p.m. at Doubletree Ranch Park.
7.12.2019 Parks - CG
Tai Chi Gung is held Mondays from 12:00 p.m. - 1:00 p.m. and Thursdays from 10:30 a.m. - 11:30 a.m. at the Robert & Lee DuVall Center free of charge.

Outdoor Recreational Pickleball open court is available at Unity Park. Pickleball nets and balls are located on-site for set up. All ages are welcome to play free of charge and residency is not required. Don’t forget to bring your paddle!

Indoor Recreational Pickleball open court is available weekly on Monday, Tuesday, and Thursday from 1:00 p.m. - 4:00 p.m. at the Robert & Lee DuVall Center. All ages are welcome to play free of charge and residency is not required.

Stand Up Paddle Boarding is located at Pilot Knoll Park. You can rent paddle boards, do SUP Yoga, Full Moon Paddles, and much more! Follow Bluet SUP on social media for the most up-to-date information or contact
7.12.2019 Parks - SUP
Human Resources
Jana Onstead and Kimberly Lopez met with Katherine Culver, a Loss Control Representative with Texas Political Subdivisions (TPS), the City’s Worker’s Compensation vendor, on Tuesday. At the meeting they reviewed the utilization of worker’s compensation, which continues to run well below the norm for TPS clients. 

Kimberly Lopez participated in a Lattice product webinar on Wednesday. Lattice is an online tool that assists employees in managing their performance. 

Our staff is committed to providing excellent service to our citizens and living by the values and mission that has been set forth. Please join us in congratulating these City of Highland Village employees with anniversaries in July. Thank you for your dedication to our community!
Crystal Babcock Marketing Admin Specialist 6 Years of Service
James Brown Utility Crew Leader 20 Years of Service
Jesus Contreras Park Technician 2 Years of Service
Robert Dukes Firefighter/Paramedic 7 Years of Service
Ignacio Escamilla Park Technician 1 Year of Service
Jose Guevara Drainage Crew Leader 11 Years of Service
Tim Henderson Police Officer 11 Years of Service
Scott Kriston Director of Public Works 23 Years of Service
Glenn Hollowell Deputy Director of Public Works 3 Years of Service
Jack Lacy Firefighter/Paramedic 8 Years of Service
Justin Moore Firefighter/Paramedic 4 Years of Service
Allison Pitt Network Support Technician 3 Years of Service
Darla Pyron GIS Adminstrator 3 Years of Service
Adam Richter Recreation Coordinator 2 Years of Service