City Ordinance requires
owners of active alarm systems to register their alarm system with the
Highland Village Police Department and pay a permit registration fee
Active Alarm Systems
An active alarm system is defined as a device or system that emits, transmits, or relays a signal intended to summon or that would reasonably be expected to summon fire or police services of the City, including, but not limited to, local alarms.
Active Alarm Systems Do Not Include:
An alarm installed on a motor vehicle
An alarm system designed solely to alert the occupants of a building or residence which will not emit a signal either audible or visible from outside the building or residence
An alarm system that has been disabled and does not have the ability to send an alarm notification to fire or police personnel
Permit & Billing Process
Any correspondence regarding alarm permit renewals or excessive alarms should now be sent to:
City of Highland Village Alarm Program
P.O. Box 142376
Irving, TX 75014
PMAM can also be reached by phone, Monday through Friday, 8:30am until 5:30pm for any questions.
Please note that this change in no way affects the Highland Village Police Department's response to your alarm calls. This service is strictly for maintaining accurate and complete records as well as ensuring that all payments are processed promptly and correctly.
Since the inception of the false alarm ordinance, false alarm calls have gone down quite substantially. Each alarm call is responded to by at least two Highland Village police officers. Officers typically spend half an hour at the location checking the home/business to ensure that there are no signs of criminal activity.
The rise in the number of false alarm calls in the past had meant a decrease in the amount of time our officers were able to patrol neighborhoods looking for criminal activity. The effectiveness of the ordinance and permitting process has proved very valuable to our citizens and our department.