COVID-19 FAQ

Where can I get a COVID-19 test?

Your doctor will make the decision if you should get tested. Those without health insurance can still be tested, if a healthcare provider recommends it. You can get tested free through the Denton County Public Health Department

Where can I find reliable information about COVID-19?

Make sure you confirm news you hear about COVID-19 by checking the following official websites:

Is there a hotline number for questions? 

Denton County Public Health has established a hotline at 940-349-2585 for community members seeking additional information. The call center is open weekdays, 8:00 a.m. to 5:00 p.m. 

The State of Texas has set up a COVID-19 specific option when you dial 2-1-1 to access frequently asked questions about the coronavirus. This line is available 24/7.

What should I use to clean surfaces? 

Visit the Centers for Biocide Chemistries website for a list of suggested effective cleaners. 

Are City offices open?

City offices are now open. We are following CDC guidelines, cleaning frequently touched areas, providing hand sanitizer, practicing social distancing, and keep sick employees at home. We ask the public to come back later or visit us online or by phone if feeling sick, maintain 6’ of social distancing, use hand sanitizer, and wear a mask.. 

Where can I find information from Lewisville ISD about COVID-19?

Visit the Lewisville ISD website for additional information. 

What help is available for local businesses? 

Businesses can apply for Small Business Administration loans as part of the COVID-19 declaration at www.sba.gov

How can we help local businesses? 

People are still welcome to purchase goods while practicing social distancing and hygiene recommendations, along with the community gathering requirements related to COVID-19. To-go, curbside, and delivery options are still allowed. 

How can we help those in need?

United Way of Denton County can direct resources to those in need. Visit the United Way of Denton County website for more information. You may also contact local churches.

For a list of additional frequently asked questions regarding the coronavirus, please visit the CDC website. 

Can I go to the park? 

Yes. Highland Village parks, playgrounds, restrooms, and the trails and walking paths are open. Please continue to practice social distancing from non-family members to help prevent the spread of COVID-19.

Can I still order takeout or delivery from restaurants? 

Yes. Restaurants and bars can continue to provide takeout and delivery services. Some restaurants are open for dine-in service. Visit the Highland Village Business Directory for details.

Can I get groceries or packages delivered to my home? 

Yes. You can still receive packages, get groceries delivered, and get meal service delivery. Note that some delivery services may have restrictions for “contactless delivery” or leaving items at your door vs. handing it off. 

Can we visit family and friends?

At this time, County and local officials have ordered that we do not visit friends and family in-person. However, this excludes caring for a family member, friend, or pet from a different household or transporting them from one place to another. Simply put – if at all possible, physically distance yourself from everyone except your immediate family (same house) or those under your care.